FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Just click on "Don't have a Paypal account" on their checkout page. If you already have a PayPal account you can obviously use that.

Why are your cushion pads bigger than your cushions?

We found that this gives the best fill - it makes the cushions really plump, but without them being too firm.

Are your cushion pads feather-filled?

Absolutely. After testing over 20 different types of pads, we are confident that our feather filled pads provide superb quality. Each pad is filled with 650grams of 100% duck feather, with a cotton cambric outer.

Where do you make your cushions?

We are proud to make all of our cushions in UK. We have a team of grannies who make all our cushions with granny love. Employing Chinese children, working 20 hours a day in cramped conditions, is just not our bag.

Do you deliver overseas?

We can of course deliver overseas, just contact us and we make a personalised invoice for you, depending on your location. We are pretty flexible, just ask and we'll strive to help you out!

How should I care for my cushion?

Regular plumping with keep more air in the feathers, and maintain a better shape. Literally, plump up the volume!
We recommend dry cleaning only for both the cover and inner.